Refund Policy

At Noor Zahra, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a straightforward refund process to ensure you feel confident shopping with us.

Refund Details:

Eligibility:

Refunds are accepted for products that are unused, unwashed, and in their original packaging within 7 days of delivery.

Non-Refundable Items:

Sale items, gift cards, and customized products may not be eligible for a refund.

Request Process:

To initiate a refund, contact our support team atteamnoorzahra@gmail.com  or 03124268684 with your order number and reason for return.

Return Shipping:

 Customers are responsible for the return shipping unless the product is defective or received in error.

Inspection & Approval:

 Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Method:

 Approved refunds will be processed to the original payment method within 7–10 business days.

Defective Products:

 If you receive a defective or incorrect item, we will cover the return shipping and provide a full refund or replacement.

Communication:

Our customer service team is available to answer any questions or provide guidance throughout the refund process.

Exchange Option:

In some cases, exchanges may be offered instead of refunds based on product availability.

Customer Satisfaction:

 Our goal is to make the refund process as simple, transparent, and stress-free as possible.